CANCELLATION POLICY

Pladinfo Fintech Private Limited at Dreamchiffon, operated by Pladinfo Fintech Private Limited, we understand that plans can change. Whether you have a change of heart about a statement necklace or find that a pair of sunglasses isn’t quite right, we aim to make canceling an order simple, transparent, and hassle-free.

For clarity, “we,” “our,” and “us” refer to Pladinfo Fintech Private Limited, while “you,” “your,” or “customer” refer to our valued shoppers. By placing an order with us, you agree to the guidelines outlined below. We encourage you to read this policy carefully to understand what to expect if you choose to cancel an order.

Our goal is to ensure your experience remains smooth and stress-free, even if your plans change. We value your trust and strive to make every interaction straightforward, supportive, and easy to navigate.

Cancelling an Order Before Shipment

We understand that you may sometimes change your mind after placing an order. If your order has not yet been shipped, you can request a cancellation within 24 hours of placing it. Cancellations may also be requested at any time before the order is dispatched, provided the 24-hour window has not passed. Acting promptly helps ensure a smooth process.

To request a cancellation:

• Email our customer support team at pladinofofintechprivatelimited@gmail.com
• Provide your order number and the reason for cancellation

Our team will review your request and confirm whether your order is eligible for cancellation. If approved, a full refund will be issued to your original payment method, typically within 5 to 7 business days.

We aim to make the cancellation process simple and stress-free, giving you confidence that your order choices are flexible and handled with care.

If Your Order Has Already Been Shipped

Once your selected accessories have left our warehouse and are in transit, it is no longer possible to cancel the order. However, you may still return the items upon delivery, provided the return meets the conditions outlined in our Return and Refund Policy.

We want you to feel confident in your purchase. Even if cancellation is not possible at this stage, our return process is designed to ensure your satisfaction and provide peace of mind.

Making Changes to an Order

At this time, once an order is placed, we are unable to make any modifications, including updating products, changing the shipping address, or correcting contact information. If you notice an error, the best approach is to cancel the order within the eligible window and place a new one with the correct details.

We understand that mistakes can happen, and our goal is to keep your shopping experience smooth and hassle-free. Following this process ensures that your order is accurate and reaches you without any issues.

Need to Get in Touch?

If you have any questions or need assistance with canceling an order, our team is here to help. Please contact us at pladinofofintechprivatelimited@gmail.com, and we will gladly guide you through the process and provide the support you need.

We strive to make every step of your shopping experience simple and reassuring. Don’t hesitate to reach out so we can ensure your cancellation requests are handled promptly and smoothly.