logo

SHIPPING AND DELIVERY POLICY

At Pladinfo Fintech Private Limited. Welcome to Dreamchiffon, where every order is more than a transaction; it's the beginning of a seamless journey from our shelves to your hands. We understand that receiving your chosen accessories should be as enjoyable as discovering them, and we strive to make this experience smooth, transparent, and reliable.

For clarity, “we,” “us,” and “our” refer to Dreamchiffon, operated by Pladinfo Fintech Private Limited. The terms “you,” “your,” and “customer” refer to anyone who visits, browses, or makes a purchase on our platform. This policy outlines how we manage shipping, typical delivery timelines, and what you can expect as your order makes its way to you.

By shopping with us, you agree to the guidelines set forth below. We encourage you to read this policy carefully to understand the process and enjoy full peace of mind when placing your order.

Shipping Locations

Wherever you are in India, Dreamchiffon delivers your favorite accessories directly to your doorstep. We currently serve all locations within our serviceable pin codes, ensuring a convenient and accessible shopping experience.

At present, we do not offer international shipping, but we are continually exploring ways to expand our reach. Your support inspires us to grow, and we hope to make our products available in more locations in the future.

Processing Time

Once you place your order, our team carefully prepares it for shipment. This process typically takes 1 to 2 business days, excluding weekends and public holidays.

When your order is packed and ready for delivery, we will send a confirmation email with all the essential details so you know what to expect next.

We take pride in handling each order with care, ensuring your selected accessories are prepared to reach you safely and promptly. Your patience allows us to maintain this standard, and we look forward to getting your items on their way to you.

Delivery Timeline

At Dreamchiffon, we strive to deliver your selected accessories as efficiently as possible. Typically, deliveries take between 3 and 8 business days, depending on your location and the courier options available in your area.

We prioritize both timely delivery and careful handling. Each item is thoughtfully packaged to ensure it arrives in excellent condition, ready for you to enjoy. Your satisfaction is important to us, and we aim to make every delivery seamless and enjoyable.

If Delivery Fails

Occasionally, deliveries may not reach you due to reasons such as an incorrect address, the recipient being unavailable, or refusal to accept the package. In such cases, the order will be returned to our warehouse for safekeeping.

If this occurs, you can contact us to arrange re-delivery. To ensure a smooth process, please verify that your delivery information is accurate and complete, and that someone will be available to receive your package.

We aim for every order to reach you without any hassle, and your attention to these details helps us provide a seamless and worry-free shopping experience.

Damaged or Lost Shipments

At Dreamchiffon, we handle every order with care to ensure it reaches you safely. However, if your package arrives damaged or shows signs of tampering, we are here to assist you throughout the process.

In such cases, please:

  • Contact our support team within 48 hours of receiving your order
  • Provide clear photos of both the packaging and the product

Once we receive these details, we will investigate promptly and work to resolve the issue as quickly as possible.

If a shipment is lost in transit, we will coordinate with our courier partners to verify the situation and offer you either a full refund or a replacement, based on your preference.

Connect With Us

We are committed to making your shopping experience seamless and stress-free. If you have any questions, concerns, or need more information about your delivery, our dedicated team is here to assist you. Please contact us anytime at pladinofofintechprivatelimited@gmail.com, and we will respond promptly to provide the support you need.