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At Pladinfo Fintech Private Limited. We understand the excitement of receiving a new accessory and want every item to delight you. At Dreamchiffon, operated by Pladinfo Fintech Private Limited, we also recognize that sometimes a product may not meet your expectations. This policy is designed to make returns and refunds straightforward, fair, and hassle-free, so you can shop with confidence.
In this policy, “we,” “us,” and “our” refer to Dreamchiffon, while “you,” “your,” and “customer” refer to our valued shoppers. By placing an order, you agree to the terms outlined below. Reviewing them helps you understand exactly what to expect.
Our goal is to make every return or refund a smooth and supportive experience. Each request is handled with care, ensuring you feel valued and confident throughout the process.
We want your shopping experience to be safe and worry-free, which is why we have clear return guidelines. To be eligible for a return, the product must be unused, unwashed, and in the same condition as when you received it. All tags, labels, packaging, and boxes must be included and intact. Items showing signs of wear, alterations, or damage after delivery will not qualify for a return.
To ensure your return is accepted, please submit your request within 48 hours of receiving your delivery. Requests made after this period cannot be accommodated. Returns that do not meet these requirements may not be processed.
Returning an item is easy. Begin by emailing us at pladinofofintechprivatelimited@gmail.com with your Order ID, the reason for the return, and clear photos if the product is damaged, defective, or incorrect.
Once we review your submission, we will provide detailed instructions to complete the return. Please note that returns not meeting the conditions outlined in our policy may be declined.
This process ensures that your return is handled efficiently and fairly, allowing any issues with your order to be resolved promptly.
We understand that sometimes things don’t work out, and we aim to make your refund experience smooth and transparent. Once your returned item is received, our team will carefully inspect it to ensure it meets our return requirements.
If the item meets our standards, we will process your refund to the original payment method within 5 to 7 business days. You will also receive a confirmation email once the refund is completed.
If the item does not meet our return criteria, we may be unable to issue a refund. We appreciate your understanding and strive to make the process as clear and straightforward as possible.
We understand that not every return may be perfect, and we strive to handle these situations fairly. If a returned item is generally in good condition but shows minor issues, such as missing packaging or slight signs of handling, we may issue a partial refund. Our team will carefully assess the item’s condition before making this determination.
Our goal is to maintain transparency and fairness throughout the process, ensuring you understand how any partial refund is calculated and feel confident in the way we manage returns.
We understand how frustrating it can be when your order doesn’t arrive as expected, and we are committed to resolving the issue promptly.
If your package arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us address the matter efficiently, include clear photos or videos showing the issue.
Once we verify the situation, we will arrange a replacement or process a refund, depending on what is most appropriate. Our goal is to resolve the matter smoothly and ensure you feel confident in our support.
We understand that questions may arise, and we want you to feel fully supported. If you have any inquiries regarding returns or refunds, please reach out to our support team at pladinofofintechprivatelimited@gmail.com. We are here to guide you and provide clear, helpful assistance at every step.
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